Refund and Dispute Policy

Refund requests

To request a refund, contact customer support at hello@takesavillage.io, by phone at (888) 461-4766, or through the contact form with the contributor name, email, transaction date, amount, and reason for the request.

Refund requests are reviewed case by case. Approved refunds are returned to the original payment method when possible.

Eligible reasons

• Duplicate payment.
• Wrong amount entered by mistake.
• Unauthorized or fraudulent transaction.
• Campaign cancelled before funds are used or allocated.
• Service not delivered as described.

Timing

Most refund requests should be submitted within 30 days of the transaction. Once approved, payment processors and card networks may take additional business days to post the refund to the contributor’s account.

Processing fees

Processing fees may be non-refundable when the payment processor or card network does not return those fees. Any non-refundable fee treatment will be disclosed during the refund review.

Disputes

If a contributor files a card dispute, Takes A Village Financial may provide transaction records, campaign details, receipts, and support communications to the payment processor or card network. Contacting support first is the fastest way to resolve most mistaken or duplicate payments.